General terms

Article 1 – Applicability

1.1 These general terms and conditions apply to all agreements and transactions between Demi Maatman and the customer, including retreats, one-on-one sessions (online and in-person), and other services or products.

1.2 By booking any service, the customer confirms that they have read, understood, and agreed to these general terms and conditions.

1.3 Deviations from these general terms and conditions are only valid if expressly agreed in writing.

Article 2 – Services and Products

2.1 Demi Maatman offers various services and products, such as retreats, one-on-one sessions (online and in-person), meditations, and online courses.

2.2 The customer is responsible for choosing the services and products that best suit their needs and expectations.

2.3 Demi Maatman reserves the right to modify or discontinue the offered services and products.

Article 3 – Health, Safety and Suitability

3.1 The services are intended for personal development and wellbeing and do not replace medical, psychological, or psychiatric treatment.

3.2 The customer is advised to consult a doctor or medical professional for any medical or psychological concerns prior to participation.

3.3 Participation is only suitable for individuals who are mentally and physically stable enough to take part safely.

3.4 The services are not suitable for individuals experiencing:

  • acute psychosis
  • acute suicidal ideation or crisis
  • severe mental or emotional instability requiring immediate professional care

3.5 The customer is responsible for providing accurate and complete information regarding their physical and mental health, including medication and treatments.

3.6 Demi Maatman reserves the right to refuse, postpone, or terminate participation if it is considered unsafe or unsuitable, without obligation to refund.

3.7 Participation under the influence of alcohol, drugs, or other mind-altering substances is strictly prohibited.

3.8 Demi Maatman may take appropriate action, including contacting emergency services or a designated contact person, if necessary for safety.

Article 4 – Payments

4.1 The customer is required to pay the agreed fees for the services and products delivered according to the agreed rates.

4.2 Payments must be made within the agreed timeframe.

4.3 In case of late payment, the customer is in default, and Demi Maatman reserves the right to charge collection costs and interest.

Currency and Exchange Rates

4.4 Prices displayed on the website are shown in Euros (EUR) for international clarity. All invoices are issued in Swedish kronor (SEK).

4.5 Payments made in Euros (EUR) or in any other currency (such as USD or other currencies) will be converted into SEK based on the exchange rate at the moment of booking.

4.6 The same exchange rate applicable at the time of booking will also be used for any remaining balance, ensuring that the total agreed price remains fixed.

4.7 Any differences due to bank fees, payment providers, or transaction costs are the responsibility of the customer.

Retreat Payments

4.8 If a retreat is booked more than 30 days before the start date:

  • a deposit of 20% is required at booking
  • the booking is confirmed only after receipt of the deposit
  • the remaining balance must be paid no later than 30 days before the retreat

4.9 If a retreat is booked 30 days or less before the start date:

  • the full amount must be paid immediately
  • the booking is confirmed only after full payment

4.10 If the remaining balance is not received within the required timeframe, Demi Maatman reserves the right to release the booking.

4.11 In such cases, any deposit paid is non-refundable, as it secures the reserved place.

4.12 Where possible, Demi Maatman will make reasonable efforts to send a reminder prior to releasing the booking.

4.13 If the customer experiences difficulties with payment, they are encouraged to contact Demi Maatman in advance.

Session Payments

4.14 All sessions must be paid in full in advance.

4.15 If payment is not received before the scheduled session, the session is not confirmed and may be cancelled.

Article 5 – Cancellations

Retreats

5.1 Cancellation must be made in writing via email.

5.2 The following conditions apply:

  • Up to 31 days prior to the retreat: full refund
  • Between 30 and 15 days prior: 50% of the total retreat price is retained, and 50% is refunded
  • Within 14 days prior to the retreat: no refund is possible

5.3 If cancellation occurs within 30 days prior to the retreat due to unforeseen circumstances, such as illness or other significant personal events, the paid amount may be credited toward a future retreat.

5.4 This credit can be used at a later time in mutual agreement and ensures that the amount is not lost.

Sessions

5.5 The customer has the right to cancel or reschedule a session free of charge up to 24 hours before the scheduled time.

5.6 Cancellation within 24 hours before the session, no-shows, or failure to attend will result in the full session fee being charged.

5.7 If the customer fails to show up at the agreed time without cancellation, or is more than fifteen minutes late, the full session fee will be charged.

5.8 Session packages entitle the customer to a pre-agreed number of sessions at a reduced rate.

5.9 A session package may be cancelled and refunded within 24 hours after purchase, provided that no sessions have been used.

5.10 Once one or more sessions from the package have been used, the session package is considered activated and refunds are no longer possible.

Article 6 – Retreat Conditions

6.1 Participation requires completion of an intake form prior to the retreat.

Substances and Medication

6.2 The possession, use, or distribution of illegal drugs or other mind-altering substances is strictly prohibited. This includes bringing such substances onto the retreat premises.

6.3 The use of alcohol is not permitted during the retreat.

6.4 Exception is made for prescribed medication, provided that it is used as prescribed and, where relevant, communicated in advance.

6.5 Participants are responsible for ensuring that any medication use does not interfere with safe participation.

6.6 Violation of these rules may result in immediate termination of participation without refund.

Food and Groceries

6.7 Retreats may be booked with or without meals.

6.8 If meals are included, a standard menu is provided.

6.9 Participants are free to choose to bring or purchase their own groceries if preferred, for personal comfort, dietary preference, or budget reasons.

6.10 Participants with dietary needs that significantly differ from the standard menu are advised to book the retreat without meals and arrange their own food.

6.11 A supermarket is located opposite the train station. Participants may do groceries upon arrival, after which Demi Maatman will pick them up and transport them and their groceries to the retreat location.

6.12 Participants are responsible for purchasing sufficient groceries for the duration of the retreat.

6.13 Demi Maatman does not provide additional transport to shops during the retreat and is not available as a taxi service.

6.14 A supermarket is located approximately one hour walking distance from the retreat location.

Arrival, Departure and Transport

6.15 Arrival (check-in) is from 12:00 on the first day of the retreat.

6.16 Departure (check-out) is by 12:00 on the final day.

6.17 Transport to and from the station is only available at pre-arranged times.

6.18 The earliest possible drop-off time at the station is 07:50.

6.19 Participants who wish to depart earlier are responsible for arranging their own transportation.

6.20 A bus stop is located approximately a 20-minute walk away, with a travel time of approximately 10 minutes to the train station.

Shared Space and Conduct

6.21 The retreat may be shared with one other guest, or the participant may be alone.

6.22 Participants are expected to treat each other with respect and consideration.

6.23 In shared spaces:

  • no music or audio without mutual agreement
  • silence must be respected when requested or when another participant is in a silent retreat
  • shared spaces such as the kitchen must be used respectfully and kept clean
  • communication about shared use must be clear and respectful

6.24 Behaviour that negatively affects another participant may result in intervention or termination without refund.

Article 7 – Sessions (online or on location)

7.1 Sessions are intended for personal development and support and do not replace medical or psychological treatment.

7.2 Demi Maatman reserves the right to refuse or terminate a session if it is considered unsafe or unsuitable.

7.3 For online sessions, the customer is responsible for a stable internet connection and a private environment.

Article 8 – Liability

8.1 Participation is at the customer’s own risk.

8.2 Demi Maatman is not liable for any damage resulting from the use of the services and products offered.

8.3 Demi Maatman is not liable for any consequences or damage resulting from not following the advice and therapies provided.

8.4 Demi Maatman is not liable for any consequences or damage resulting from not providing timely or correct information by the customer.

8.5 Demi Maatman is not liable for indirect damages, including travel costs or missed appointments.

8.6 The customer remains responsible for their own wellbeing and actions.

Article 9 – Force Majeure

9.1 In case of force majeure, such as illness or unforeseen circumstances, Demi Maatman is entitled to suspend or terminate the agreement.

9.2 Demi Maatman will make efforts to inform the customer of the force majeure situation as soon as possible and offer alternative services if possible.

Article 10 – Competent Court

10.1 Swedish law applies to these general terms and conditions.

10.2 Any disputes arising from these general terms and conditions will be exclusively submitted to the competent court in Sweden.

Article 11 – Complaints

11.1 If the customer has a complaint about the services or products provided, they should first contact Demi Maatman to try to resolve the complaint.

11.2 Demi Maatman will address the complaint as soon as possible and attempt to provide a suitable solution.

11.3 If the complaint is not resolved to the customer’s satisfaction, the customer can file a complaint with the relevant supervisory authority or disputes committee.

Article 12 – Privacy and Confidentiality

12.1 Demi Maatman respects the privacy of the customer and will treat all personal information confidentially.

12.2 Demi Maatman will take all reasonable measures to protect the customer’s personal information and prevent it from falling into the hands of unauthorized persons.

12.3 The personal information provided by the customer to the holistic psychologist will only be used for providing services to the customer and for administrative purposes.

12.4 The customer has the right to access their personal information collected by the holistic psychologist at any time.

12.5 Demi Maatman will not provide the customer’s personal information to third parties, unless necessary for providing services to the customer or to comply with legal obligations.

12.6 Demi Maatman will inform the customer in advance about the disclosure of personal information to third parties, unless legally not permitted.

12.7 The customer is responsible for providing accurate and up-to-date personal information to the holistic psychologist.

12.8 Demi Maatman will keep confidential information provided by the customer during a consultation confidential, unless legally required to disclose the information.

12.9 Demi Maatman reserves the right to provide confidential information to competent government authorities when legally required or necessary to protect the safety of the customer or others.

12.10 Demi Maatman will inform the customer in advance about the provision of confidential information to third parties, unless legally not permitted.

Article 13 – Invalidity

13.1 If a provision of these general terms and conditions is found to be invalid, the remaining provisions of these general terms and conditions shall remain in full force and effect.

13.2 In such a case, the parties shall consult to agree on a new provision to replace the invalid provision, taking into account as much as possible the purpose and intent of the invalid provision.

Article 14 – Changes to General Terms and Conditions

14.1 Demi Maatman reserves the right to change or supplement these general terms and conditions.

14.2 Changes or additions will be announced in a timely manner on Demi Maatman’s website.

14.3 By using the services of Demi Maatman after any changes or additions to the general terms and conditions, you agree to the amended or supplemented conditions.

14.4 If you do not agree with the amended or supplemented conditions, you should not use the services of Demi Maatman.